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General Roles

We aim to give all our volunteers a valuable experience and provide the best possible training and support, as well as creating opportunities for volunteers to meet employers and learn about career opportunities.

Training and personal development:

  • Internationally recognised WorldHost customer service training volunteers present throughout live days.
  • Health and Safety online training module for build volunteers.
  • On site briefing prior to your shift.
  • Experience at the UK’s largest careers and skills exhibition and great for your CV.
  • Meet employers and learn more about technical and professional career options.
  • Receive a certificate for your volunteering contribution.

General roles

  • Live Event Steward

    This role supports all customer service and visitor engagement aspects of the show during the live days. During the event you will be supporting with:

    • Visitor welcome, registration and information points
    • Catering distribution for competitors
    • Signposting and guiding visitors to relevant areas of the event.

    In order to fulfill this role you need to be able to speak fluent English, be happy standing on your feet all day in a very public role, engage with the public in a polite manner and work within a large team helping in all aspects of the show from Spotlight talks, Showcase demonstrations, Have a Go, information desks, registration, event guide distribution, crowd management, visitor welcome and general signposting.

    Training: 1 hour briefing and familiarisation at the NEC on Wednesday 15th November 

    Shifts: 8am – 4pm Thursday 16, Friday 17 and Saturday 18 November. 

     

    We also have specialist volunteer roles at The Skills Show including marketing volunteers, careers advisers, Skills Champions and Team Leaders, but these roles are recruited directly with organisations. If you have any questions about our specialist volunteer roles, please contact SkillsChampions@worldskillsuk.org 

     

  • Visitor Welcome and Registration

    In this role you will be supporting Grass Roots (agency) staff with welcoming and registering visitors to the event. You will signpost them on arrival and help them get the most out of their time at The Skills Show. You will have a passion for customer service and confident speaking with members of the public.

    Training: 3 hours WorldHost customer service training at NEC Saturday 12 or Monday 14 November.

    Shifts: 8am – 5pm Thursday 17, Friday 18 and Saturday 19 November.

  • Information Point Customer Service

    As an Information Point volunteer you should be on a customer service course at college. This is a public facing role, most likely on the information desks, or welcoming visitors to the show. You will receive support from the customer service mentors and have tailor-made training accredited by People1st.

    Training: 3 hours WorldHost customer service training at NEC Saturday 12 or Monday 14 November.

    Shifts: 8am – 5pm Thursday 17, Friday 18 and Saturday 19 November.

  • Staff Room Steward

    Ideally with some experience working in education or an interest in professional development (CPD), you will be welcoming teachers and parents to the Staff Room.   You will signpost visitors to our CPD talks and other features aimed at adults and professionals looking to learn more about choices within education and careers guidance.

    Training: 3 hours WorldHost customer service training at NEC Saturday 12 or Monday 14 November.

    Shifts: 8am – 5pm Thursday 17, Friday 18 and Saturday 19 November.

  • Catering Assistant

    Help support the WorldSkills UK staff by monitoring access to the Delivery team (staff) restaurants, deliver food across the event and other various ad hoc tasks.

    Training: 3 hours WorldHost customer service training at NEC Saturday 12 or Monday 14 November.

    Shifts: 8am – 5pm Thursday 17, Friday 18 and Saturday 19 November.

  • Show build and breakdown team

    Supporting in the build and breakdown of the event you will be working alongside our competition organising partners and the WorldSkills UK Operations team to build the show. There will be no visitors on site during this time as the show will be a construction site. Full Personal Protective Equipment will be supplied and must be worn during this time. You will work within a team and there could be some heavy lifting and messy / dirty work involved in some roles. Knowledge of electrics and IT will be beneficial for some roles on this team, but not essential.

    Training: Online Health and Safety module to complete at home plus on site briefing.

    Shift options: Saturday 12 – 16 November and Sunday 20 November.

The basics 

No formal experience is necessary, but all volunteers must be 16 years or over by 1 September 2016.

All volunteers present during the show live days (17-19 November) will need to attend an on site familiarisation and briefing on Wednesday 16 November.  You will also need to be available on the days your role requires, specified above.

You will be given a volunteer uniform (e.g. t-shirt, jumper) which you are required to wear at all times whilst on site. You will need to provide your own dark trousers or skirt and comfortable footwear; trainers are acceptable.

Expenses

We will pay up to £10 per day for your travel to and from the event. You will only be able to claim this by providing a receipt or proof of your travel. All expenses must be claimed with a receipt attached to them and counter signed by a volunteer team leader. Expense claims for volunteers will be handed out by team leaders and the volunteer finance team will deal with any inquiries onsite.

College students volunteering with their college will claim any travel costs back through their college and will not be eligible to receive reimbursement by The Skills Show.

Note: To keep travel costs down, travel should be booked in advance and restricted to economy class.

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